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Customer Communication Center Executive (Telsell)

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Date: Jul 22, 2025

Location: İstanbul - TR, TR

Company: Coca Cola İçecek

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Job Identification

We are looking for a results-driven team member to manage account and authorization processes for Telsell teams, monitor operations in line with SLA targets, strengthen supplier relationships, and develop telesales projects tailored to sales team needs.

What We Expect

  • Setting and sharing Telsell's monthly targets by distributor
  • Preparing and sharing incentive targets by distributor, the end of month sales report by sales centers, end of month sales reports for ASM's & SD's special follow-ups
  • Compiling end of month sales by agents and distributors, end of period sales data for incentives by agents and distributors.
  • Calculating monthly premiums for agents, team leaders, and unit managers.
  • Oversee the incentive PR/PO processes
  • Preparing the monthly Telsell dashboard performance presentation, sales plan, annual business plans
  • Creating and extending of Telsell agents' vendor accounts and creating authorization requests to gec access to CCI servicess by Telsell team leaders
  • Monitoring equipment efficiency
  • Meeting with business partners to discuss technological improvements for more efficient Telsell operation
  • Review agent-based performances with team leaders and unit managers
  • Conduct monthly Telsell performance evaluations with the team. Implement workgroup changes
  • Regularly evaluate agents performance by distributors and optimize the number of calls made by agents
  • Analyze the needs of different sales departments and develop telesales-based projects to address them
  • Conduct routine distributor visits to observe and assess telesales operational efficiency in the field

Qualifications

  • Bachelor’s degree in Business Administration & Economics or Industrial-Management Engineering is a plus
  • Proven experience in leading and managing teams to achieve business objectives
  • 4-6 years of relevant experience
  • Good command of the English language,
  • No travel restriction
  • Driver’s license (Class B)
  • Proven leadership capabilities

 

What We Embrace: 

  • “People Centered” Focus
  • Equal Salary Advocate
  • A Globally Diverse/An International Workplace
  • Inclusive Team-Building Activities
  • Digital Learning Opportunities
  • Leadership Exposure With Organizational Events
  • Inclusive Language And Culture
  • Social Clubs/Networks
  • Inclusive/Family-Friendly Policies

 

Who We Are
 

CCI is a multinational beverage company operating in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.

At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work—an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.

We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.

We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity & inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.

 

  We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or      social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.

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