Collections and Disputes Team Leader

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Date: Jun 26, 2024

Location: Ankara, TR

Company: Coca Cola İçecek

Job Identification

We are now seeking for a Collections and Disputes Team Leader to be a part of our Finance team located in Ankara. The main responsibilities and the specifications for the role are shared below.

What We Expect

  • Provides high quality collections service in a timely manner to countries across CCI
  • Implements collection strategies to maximise recoveries and increase the quality of customer service.
  • Runs a language-centric team striving for superior collection results
  • Records and analyses disputes with customer and ensures their timely resolution
  • Identify process improvements that need to be pursued in order to prevent disputes re-occurring again in the future
  • Co-operates closely with the AR, Legal and Commercial teams so that disputes are resolved the soonest possible before an outstanding debt is turned un-collectible
  • Monitoring the Accounts Receivable portfolio for trends and warning signs
  • Develop high performing teams through staff personal development plans and effective coaching
  • Provides coaching, development and motivation to the FSC Collections & Disputes Management team to enable each to maximise their individual and team performance
  • Continually review, challenge and update processes and practices to provide the most efficient and cost effective best practice
  • Support the country change management processes
  • Contributes to the recruitment and development of a skilled Collections & Disputes Management team  by ensuring training, knowledge transfer and work-shadowing is completed


  • Bachelor Degree (preferably accounting, finance, economics or another business-related field)
  • Min. 5 years in an Finance and/or Customer Management- related field
  • Good command of Turkish and English, both written and verbal is a prerequisite; Knowledge of Arabic, will be an asset
  • Knowledge of SAP is a must and knowledge of S/4HANA will be an asset
  • Knowledge of a RPA (Robotic Process Automation) and Power BI preferably
  • Having excellent project management skills
  • Having strong customer management skills
  • Confident, self-motivated and enthusiastic
  • Strong written and verbal communication skills
  • Having experience in running language-centric teams supporting large customer populations
  • Assumes ownership and accountability
  • Ability to bring, lead and manage change
  • Detail oriented with excellent analytical and problem-solving skills


"We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression or political opinion."

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